Ak111's Privacy Policy — your data is completely secure with us

Ak111 is a trusted online betting and gaming platform in Bangladesh. We believe privacy is a fundamental right in the digital age. When you register or use our services on ak111, you share certain information with us — and you have every right to know how we handle it.

This Privacy Policy applies to the following:

• Ak111.bet website and mobile application
• Our live chat, email & phone support services
• Registration, login & KYC verification process
• Payment & withdrawal transactions
• Communications regarding bonuses, promotions, and VIP programs

Ak111 collects three types of information — what you provide directly, data collected automatically while using our services, and information received from third parties.

Information you provide directly:

• Name, email address, and mobile number (collected at registration)
• Date of birth & residential address
• Identity document details (for KYC verification — NID, Passport)
• Payment information (bKash/Nagad number, bank account)
• Messages & complaints sent to support

Automatically Collected Information:

• IP address & device type (mobile/desktop)
• Browser Information & Operating System
• Which pages you visited on the site and for how long
• Login and logout times
• Betting history & game session data

Ak111 uses your data only for specific, legitimate purposes. We never use your information for anything not outlined in this policy.

The reasons we use your data:

• Account Management: To complete the registration process and keep your account active
• Payment Processing: For processing deposits and sending withdrawals
• Service Improvement: To improve your experience and develop new features
• Security: To prevent fraud and account hacking
• Legal Obligations: As required by regulatory authorities
• Customer Support: To address your queries and complaints
• Promotional Communications: To send you bonuses and offers, only with your consent
• Responsible Gaming: To identify problem gaming behaviour and provide appropriate support

Ak111 does not sell your personal data or share it with any third party for advertising purposes. However, limited sharing may occur in certain cases:

Circumstances in which data is shared:

• Payment Processors: bKash, Nagad, Bank — solely to process transactions
• Identity Verification Agency: For the KYC process, under a strict confidentiality agreement
• Law Enforcement: By court order or legal obligation
• Technology Service Provider: Cloud storage & security tools — under strict contractual agreements

When data is shared with any entity outside Bangladesh, international data transfer standards are upheld.

Ak111 does not retain any data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations.

• Account Information: For the duration of account activity + 5 years thereafter
• Financial Transaction Records: 7 years (as required by law)
• KYC Documents: 5 years after account closure
• Support Chat: 2 years
• Gaming Log: 3 Years
• Marketing Information: Upon withdrawal of consent

Upon requesting account deletion, all data beyond legal retention requirements will be permanently removed within the specified timeframe.

Ak111 uses cookies and similar technologies to enhance your experience and maintain platform security. Cookies are small text files stored on your device.

At ak111, you have several important rights regarding your personal data, all of which we fully respect:

Ak111 follows the highest industry standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted
• Encrypted Database: Stored data is also encrypted — not directly readable
• Multi-Layer Firewall: To prevent unauthorized access
• AI Fraud Detection: Unusual activity detected in real time
• Regular Security Audits: By a third-party team of specialists
• Staff Training: All staff trained in data protection

Ak111 does not knowingly collect any information from individuals under the age of 18. Date of birth verification is mandatory at the time of registration.

If we discover that a minor has created an account on our platform, we will immediately:

• The account will be suspended and deleted
• All collected data will be permanently deleted
• No bonuses or winnings will be paid out

We may update this Privacy Policy from time to time. For any significant changes:

• At least 7 days in advance You will be notified via email & SMS
• A notice will be displayed on the website homepage
• The "Last Updated" date at the top of the Privacy Policy page will be updated
• Separate consent may be required for significant changes

Continued use of our services after any changes will be considered acceptance of the updated policy.

For questions about this Privacy Policy, data-related requests, or complaints, please use the contact details below:

• Email (Privacy-related): privacy@ak111.bet
• General Support: support@ak111.bet
• Live Chat: Directly on the website — 24/7 in Bangla
• Support Ticket: Open from Dashboard

If you request deletion or correction of your data, we will contact you to verify your identity. The process is typically completed within 7–30 business days.